Dynamics 365
Customer Service
Consulting
Get data-driven insights into the customer’s journey, behavior, demographic, buying trends and more. Increase customer loyalty, retention rate, and ultimately company revenue with Microsoft D365 for customer service.
Build Trust with Microsoft Dynamics 365 for Customer Service
Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences. Dynamics 365 for Customer Service allows your company to create customer’s trust, loyalty, and insight. Turn easy interactions into life-long relationships by providing seamless service to your customers.
Customer Service provides several features and tools that organizations will use to manage the services they supply to customers. It offers you an entire 360-degree look of the customer, together with full history of interactions, user preferences, and relevant Customer info permits agents to interact with the consistency and personalization that customers they expect.
Dynamics 365 for Customer Services produces a dynamic interface optimized to drive subsequent best action contextually serves up tools, steering and information to agents throughout the interaction, together with info or assets from third party applications .It provides a single user interface for agents to handle service interactions, through their desktop or mobile devices.
Unified Knowledge
Equip customers and frontline staff with a definitive and relevant single source of information.
Stay Agile
Adjust at the pace of business through actionable insights that anticipate the changing needs of customers and your brand. Stay flexible and adapt quickly with an extensible applications and platform.
BENEFITS
How Dynamics 365 for Sales Augments Business Growth?
Earn Loyalty
Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience.
Empower Agents
Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.
Virtual Agent
Provides in-depth analytical insights into your customer service. Also enables creating virtual agents (chatbots) to facilitate the resolution of typical cases without involving human agents. (Sold separately)
Field Service
Allows managing the collaboration of field workers with customer service agents, when a customer case requires an on-site visit of a dedicated specialist. Also, this tool manages work orders and resources, schedules field service visits, etc. (Available as a separate tool)
Key Benefits
Omni-channel Engagement
Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help.
A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.
Self-service & Communities
Empower the increasing majority who prefer to find answers on their own through self-service and community options.
Provide self-service options that deliver consistent, up-to-date answers and personalized information, and a community experience to connect with peers and subject matter experts.
Empower Agents
Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support.
A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service.
Service Intelligence
Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities.
Dynamics 365 for Customer Services empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.
Frequently Asked Questions
Customer Engagement is cloud based CRM which work to add value to marketing efforts through BI, campaign management tools, social insights & more to augment sales performance.
The Dynamics 365 customer service takes all the customer data and present it in clear and organized manner way. It ties all your marketing, sales, finance executive to efforts into one effort to give you an opportunity to serve better.
