Dynamics 365
Field Services
Consulting
Turn service calls into an opportunity to delight customers with our Dynamics 365 Field Services consulting. Deliver exceptional customer experience by ensuring that the right resource is at the right place every time.
Deliver Seamless Customer Service & Support with D365
Do you want to establish brand loyalty & serve your customers a seamless service? then Dynamics365Company experts would help you to address your customers concerns for end to end operations.
Microsoft Dynamics 365 Field Service is designed specifically for Onsite/field operations jobs involving technicians, customer service agents, drivers & deliveries, support team to manage customer queries. With AI & Machine learning capabilities Dynamics 365 Field Service helps you offer seamless customer support.
Its features help your team to be more resourceful and deliver word class service, always. D365 allows you to solve customer problems remotely with centralized customer data that is easy to access. Engage with your customer at every point of their lifecycle journey.
All in One Platform
Build android / iPhone and web apps with non-code visual editors and tools. Manage global infrastructure with cloud platform providing end to end security compliance. Automate processes under D365 apps and 3rd Party applications through flexible platforms.
Analytics Reporting
Built-in analytics programming gives you clear insights over KPI, manage work orders. Define roles and assign tasks accordingly. Enables field agents to deliver the best customer service with real-time visibility into KPIs and the ability to drill-down into details.
BENEFITS
How Dynamics 365 Field Service Augments Business Growth?
Smart, Effective & Efficient
Dynamics365 Field service has inbuilt IOT sensor system which detect problems & alert customer service agents instantly to resolve issues forehand. Thus reducing service calls & operational cost.
Automated Customer Support
Connect with your customers, solve their queries proactively using interactive voice based reminder system, automate scheduling & more. Send personalized emails & survey customers to enhance customer service experience.
Seamless Communication
Dynamics 365 Field service has simple yet powerful communication tool to sync technicians, customer agents, driver & more to ensure clear communication to serve end customers the best service.
Business Intelligence
Leverage insights and analytics gained from multiple facets of field service, sales, marketing, and supply chain data, to provide valuable real time, predictive and proactive information that can help drive continuous service quality improvements and revenue optimization.
Key Features & Benefits
Inventory Management
Manage inventory, equipment location. With Dynamics 365 Field service mobile app, drivers, support team & technicians can track real time location of inventory assets, track deliverables & more.
Input and update equipment information from any location like warehouse, trucks, etc. Purchase of equipment can also be done from the system anytime and anywhere.
Dispatch Optimization
Allow dispatchers and customer service representatives to use automated tools to track precise appointment scheduling. Appoint the right technician for the right job. Connect with Supply chain management software to track precise truck movement.
Track real time equipment data, audit history, warranty period & agreements. Track assets history, customer real time location and use sensors to track asset health. This helps in carrying repair/fix operations and help to track the corresponding service history of customer.
Smart Scheduling Platform
Prioritize task & schedule them to a technician with right skillset. Use drag & drop scheduling board and map to optimize tasks.
Dispatchers, customer support team can use automated resource tools to schedule and prioritize tasks to fill in for the day. Manage delays in deliveries with this smart scheduling platform.
Remote Assistance
Help your service agents, technicians with step by step instructional videos with remote video assistance. Track customer service request, service activities, orders & more in unified interface even when offline.
Empower technicians to solve complex problems using mixed realty video software remotely. With Dynamics 365 Field service consulting you can solve field activity challenges remotely.
Frequently Asked Questions
Yes, field service agent can work in online & offline mode with Field service. If you don’t have internet connection, then you can use the offline mode.
- Our experts could config the app to sync with MS teams when it launches or when info changes whenever it happens.
- In online mode, the information is continuously sync with the server. In offline mode, simply you need to tap the button on app for data syncing. Our experts would guide you with this. In offline mode, all -the info you need is downloaded to new device.
Field service agent gives you the power to operate field service remotely. Lace with features like resource management, smart scheduling on mobile devices, field service mobile app gives technicians, operators, customer agents the information required to complete work orders.
To get the mobile app, search and download Field Service Mobile by Microsoft from Windows, Apple, or Google Play app stores. Field Service Mobile requires Field Service versions 7.5.5 or 8.2+.
Field Technician can accept work order, see work location on map. Field service enables technician to update work details, add notes, picture, recording & even create booking. It enables technician to close work orders after taking feedback from customers.
